Important Information

Important Information to Consider

StrataLoans is a product of StrataCash Management Pty Ltd, ABN 44 124 400 924, Australian Credit Licence and Australian Financial Services Licence number 323823.

The links below will provide you with information you require but feel free to contact us with any further queries.

• Australian Credit Licence
• Credit Guide
• Privacy Policy
• Website Terms of Use 
• Useful Links

Handling Complaints

The team at StrataLoans are committed to ensuring our products and services are delivered to the highest standard.  If you have any concerns or issues with any StrataLoans products or services, please contact our staff directly or lodge a complaint below.

How we resolve your concerns

StrataLoans will acknowledge your complaint by email on receipt.  We will provide a response within 14 days unless considered urgent when we will endeavour to contact you within 24 hours.  It is not always possible to resolve an issue within these timeframes but we will keep you updated on the progress.

Call 1800 65 63 68
Fax: (07) 5575 7433
Locked Bag 1, Gold Coast MC QLD 9726, Australia

Resolution

If we are unable to resolve your concerns or you are not satisfied with the outcome provided by StrataLoans, you may request a review by the Australian Financial Complaints Authority (AFCA).

Email : [email protected]

Mail : AFCA, GPO Box 3, Melbourne  VIC  3001

Phone : 1800 931 678

Website : www.afca.org.au

AFCA will refer the issue to StrataLoans if they believe that the issue can be resolved without their involvement.  It is important to note that contacting StrataLoans directly is the best course of action for resolution of any concerns prior to contacting AFCA.  StrataLoans will document and investigate all concerns in a timely manner.